Terms of Service

Last updated: 24 October 2026

1. Agreement

These Terms govern your use of Content Echo ("Content Echo", "we", "us"), including usecontentecho.com and the assistants we provide on websites and Telegram (the "Service"). By creating an account, joining the beta or buying a plan, you accept these Terms. If you use the Service for a business or channel, you confirm you are authorised to accept these Terms for it and that you are at least 18.

2. The Service

Content Echo indexes the public transcripts and metadata of your YouTube videos and runs an AI assistant that answers your audience's questions using that content. Answers are grounded strictly in your video transcripts, but they are generated by AI and may be incomplete or wrong. The assistant does not give professional (for example legal, medical or financial) advice. You are responsible for how you present the assistant to your audience.

3. Private Beta

• The Private Beta is free: accepted creators get access to the features of the plan stated in their invitation for the period stated there, with no payment details required.
• Seats are limited and are allocated at our discretion. Beta features may change, be limited or be interrupted, and are provided "as is".
• When the beta period ends, access is paused unless you choose a paid plan. Your setup is kept as described in the Privacy Policy.
• We may ask for feedback. You are free to give it or not; if you do, we may use it to improve the Service.

4. Plans, prices and payment

• Paid plans are monthly subscriptions in US dollars: Private $49/mo, Creator $99/mo, Community $189/mo. Extra capacity: +$20/mo per block of 50 users. Applicable taxes are calculated at checkout.
• A Free Trial ($0) may be offered with the limits shown at sign-up.
• Our order process is conducted by our online reseller Lemon Squeezy, which is the Merchant of Record for all our orders. Lemon Squeezy handles payment, billing, taxes, invoices and customer-service questions about payments, and its terms of sale apply to your purchase.
• Subscriptions renew automatically each month until cancelled. Plan limits (videos indexed, users) are shown on our pricing page and in your account emails. We will give at least 30 days' notice of price changes for existing subscriptions.

5. Cancellation and refunds

You can cancel at any time; access continues until the end of the period you have paid for. Refunds are described in our Refund Policy.

6. Your content and licence

You keep all rights to your videos and content. You grant us a limited, non-exclusive licence to download, transcribe, index, store and process your public content and the settings you provide only to provide the Service to you, for as long as you use it. You confirm you have the rights needed to grant this licence.

7. Your audience's data

For the data of the people who use your assistant (for example allowed-user emails and questions), you are the controller and we are your processor, as described in our Privacy Policy. You are responsible for having a lawful basis to give us that data and for informing your audience, for example by linking to your own privacy notice.

8. Acceptable use

• Do not use the Service for unlawful, harmful, deceptive or infringing purposes, or to index content you are not entitled to use.
• Do not attempt to bypass plan limits, security checks or rate limits, or to access other creators' data.
• Do not resell the Service or use it to build a competing product without our written permission.

We may suspend or end access that breaks these rules, normally after notice unless the risk requires immediate action.

9. Availability and changes

We work to keep the Service available and secure but do not guarantee uninterrupted operation. We may change or improve features; we will tell you in advance about changes that materially reduce your paid plan.

10. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or fraud. Otherwise, we are not liable for indirect or consequential losses, or for loss of profits, revenue or data, and our total liability in any 12-month period is limited to the amounts you paid for the Service in that period. If you are a consumer, you keep all your statutory rights.

11. Termination

You can stop using the Service and cancel at any time. We may end the Service for you with 30 days' notice, or immediately for serious breach of these Terms. After termination, your data is handled as described in the Privacy Policy.

12. Law and contact

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory consumer protection rights where you live. Questions: Content Echo, Unit 119689, PO Box 6945, London, W1A 6US, United Kingdom · hello@usecontentecho.com.